Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.
Archives: Case Studies
Case Study Description
Delphix Listens at Scale with a Customer Community
Delphix is a SaaS-based data operations platform for the cloud that combines data compliance with on-demand data delivery. Their community supports customer success, advocacy, and support.
AAAE Used Communications to Increase Revenue and Retention
The American Association of Airport Executives has improved member outreach through new digital, automated processes, seeing key results in non-dues revenue and member renewals.
EdTA’s Community Creates a Better Member Experience
The Educational Theatre Association’s community is open to its members and anyone who wants to join or visit. Doing this has not only created a buzzing, invaluable environment for educators, but boosted their organic search ranking over 900%.
Professionals Australia Grew Membership 21% with Automated Email Marketing
Using automated email campaigns, Professionals Australia experienced the highest level of member retention in five years and the strongest single year of recruitment in their organization’s history.
Zenoss Community Leverages Collective Intelligence of Customer Base
Zenoss uses its community to proactively engage customers in the product development process, improving satisfaction and reducing support tickets after release.
Dynamic Communities Grows Revenue and SEO Presence
Dynamic Communities has seen 33% year-over-year attendance growth at its annual user group conference. Plus, open discussions have boosted organic site visits: 1,139% across all the user groups, without investment in SEO.
MTI Harnessed Online Community to Digitally Transform
Before the Metal Treating Institute adopted an online community, it was short on staff, it didn’t have an AMS, and its revenue was decreasing. But they turned the corner.
Zenoss Community Helps Create Customers for Life
Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.
ASAE’s Revenue-Generating Community is Their Member Town Hall
The American Society for Association Executives’ community is a top member benefit – and its benefits extend beyond just a place for members to interact.