See Higher Logic in action. Tell us about the challenges you’re facing, and we’ll work with you to create a solutions package that gets results.
Guide: The Support Community Handbook
The appeal for support communities is clear – peer-to-peer support, deflecting tickets, and cutting costs.
However, using communities in this manner is just one way to use them. It’s not to say that ticket deflection and cost-cutting aren’t worthwhile endeavors, they are. But it’s just the tip of the iceberg of what a customer community can do.
Our
Solutions
Community
Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.
Learn moreCommunications
Grow lasting relationships with targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.
Learn more“An untold number of tickets are never submitted because our customers know to search the community first before contacting support.”
Kristina King Senior Manager, Customer Care, Jama Software
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SEE OUR ENGAGEMENT PLATFORM IN ACTION
Check out successful community programs we’ve launched, from large, enterprise programs to small, nuanced initiatives.
Jama Software Reduced Their Support Tickets by 28%
Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”
- 28% decrease in support ticket volume
- 73% of staff solve inquiries with help from community
- 700+ discussion posts and 14,000+ sessions per quarter
Zenoss Community Helps Create Customers for Life
Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.
- 5-10% increase in webinar attendance
- 1400% increase in community membership
Dynamic Communities Grows Revenue and SEO Presence
Dynamic Communities has seen 33% year-over-year attendance growth at its annual user group conference. Plus, open discussions have boosted organic site visits: 1,139% across all the user groups, without investment in SEO.
How Imperva Uses Community as a Catalyst for Customer Engagement
Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.
- In just six months, total login averages increased 40% and unique contact logins increased 25%
- 20+ live organic webinars with a total of 1100+ customers and partners attending
Why Higher Logic?
We help you build a compelling destination for customers to solve problems, share their feedback, and create vital connections – reducing support costs and accelerating retention and growth.
Chris Detzel Global Community Manager, Imperva
“Our community puts us where our customers are, and allows us to help them the way they want to be helped.”
Chris Detzel Global Community Manager, Imperva