UPCOMING EVENT: Join Higher Logic and three key innovators in the association space for our “Interviews with Innovators” webinar on Thursday September 8th at 2PM ET. Register here

Customer Support

Create an ever-growing user-generated resource hub that helps customers get what they need, while shifting your community away from transactions and toward engagement.

Deflect tickets while building an engaged, loyal customer base.



Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.

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Grow lasting relationships with targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.

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“An untold number of tickets are never submitted because our customers know to search the community first before contacting support.”

Kristina King Senior Manager, Customer Care, Jama Software

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Why Higher Logic?

Chris Detzel Global Community Manager, Imperva

“Our community puts us where our customers are, and allows us to help them the way they want to be helped.”

Chris Detzel Global Community Manager, Imperva