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Customer Success

Connect with your customers in one digital home, a destination filled with the resources, relationships, and support that will keep them coming back.

Support

Provide Effective Customer Support

Create an ever-growing user-generated resource hub to help your customers faster and scale your capacity through community, an effective one to many solution.

Explore our community platform
Onboarding

Streamline Customer Onboarding

With community data, provide relevant, personalized content based on user roles, interests, and even the actions they take, creating a streamlined experience for each customer.

Learn how you can use communities for CS
Adoption

Improve Product Adoption

With answers to almost every question they have, a community makes onboarding and growing new users easy.

Find out how a community helps your business
Retention

Find and Act on Churn, Early

Identify and engage with at-risk customers through community interactions, factoring community reactions into your health score.

Use communities to increase retention

Guide: 4 Ways Community Engagement Strengthens Your CX

Communities are modern, powerful solutions for complex organizational problems, purpose-built for engagement with every level of your customer base, helping you scale your customer success team’s capacity.

Find out four ways community engagement strengthens your business and improves CX.

Read NOW
Revenue Growth

Identify Account Growth Opportunities

Listening to community interactions helps you find cross-sell, upsell, and new product opportunities in your customer base, without having to ask.

See how we can help
Satisfaction

Improve Your Products and CX

Community interactions generate data that you own, powering better products, services, and the overall customer experience.

Unlock better CX

Our
Solutions

Community

Build your community’s virtual destination. Bring everyone all together and engage with them through ongoing, meaningful interaction.

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Communications

Grow lasting relationships with targeted email communications, reaching your audience with the right message at the right time during their customer or member journey.

Learn more

Request a DEMO

See Higher Logic in action. Tell us about the challenges you’re facing, and we’ll work with you to create a solutions package that gets results.

Schedule a CALL

SEE OUR ENGAGEMENT PLATFORM IN ACTION 

Check out successful community programs we’ve launched, from large, enterprise programs to small, nuanced initiatives.

How Imperva Uses Community as a Catalyst for Customer Engagement

Imperva is a cyber security software and services company using Higher Logic Community. Their community webinar program is driving high-value customer engagement.

  • In just six months, total login averages increased 40% and unique contact logins increased 25%
  • 20+ live organic webinars with a total of 1100+ customers and partners attending
Learn more

Zenoss Community Helps Create Customers for Life

Zenoss’ customer experience combines support, community, and outreach into one unified engagement platform. Zenoss has immediate access to the collective intelligence it needs to serve customers’ faster.

  • 5-10% increase in webinar attendance 
  • 1400% increase in community membership 
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Jama Software Reduced Their Support Tickets by 28%

Jama Software created a public online community for its customers and prospects to network and learn from each other – now called “the best resource for all things Jama.”  

  • 28% decrease in support ticket volume   
  • 73% of staff solve inquiries with help from community  
  • 700+ discussion posts and 14,000+ sessions per quarter  
Learn more

Delphix Listens at Scale with a Customer Community

Delphix is a SaaS-based data operations platform for the cloud that combines data compliance with on-demand data delivery. Their community supports customer success, advocacy, and support.

  • Listen to the voice of the customer at scale
  • Source direct feedback from customer base
Learn more

Dynamic Communities Grows Revenue and SEO Presence

Dynamic Communities has seen 33% year-over-year attendance growth at its annual user group conference. Plus, open discussions have boosted organic site visits: 1,139% across all the user groups, without investment in SEO.

Download Case Study

Why Higher Logic?

We help you build a compelling destination for customers to solve problems, share their feedback, and create vital connections – reducing support costs and accelerating retention and growth.

Here’s the PROOF
Michael Torok Director of Knowledge and Community Management, Delphix

“Communities are a given – and if you don’t have one, there’s probably a problem. You’re not listening. Because that’s what communities are for. At least at the corporate level, for me, it’s listening at scale. We can send out NPS surveys and transactional NPS and real NPS. But I think community shows the customer’s voice a lot more.”

Michael Torok Director of Knowledge and Community Management, Delphix